ArcheTech (“we”, “us”, or “our”) respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our websites, applications, or services (including Order Ngay).

1. Information We Collect

1.1 We may collect and process the following information:

When a customer chooses to pay through an integrated payment provider, we may receive payment status updates, transaction reference numbers, and other information necessary to confirm whether a payment has been successfully completed. We use this information solely to process payments, confirm payment status, and manage orders.

We do not store payment credentials such as payment card numbers, CVV codes, online banking credentials, passwords, PINs, or authentication codes.

For restaurants, we may store payment information such as bank transfer or payment QR codes provided by the restaurant for the purpose of displaying payment instructions to customers. We do not process payments and do not store payment credentials such as PINs, passwords, or authentication codes.

1.2 Website Visit Statistics

We may anonymously collect limited technical information about visits to our website, such as device type, browser, pages visited, and approximate location, to understand website usage and improve our services. IP addresses are used only momentarily to derive approximate location and are not stored, and we do not use analytics cookies, identify individual visitors, track users across websites, or build profiles of their online activity.

1.3 Restaurant Device Information

When restaurant staff use our application, we may collect limited technical information about their device and notifications, such as the notification token, app version, device make and model, operating system, and notification settings. This information is used only to deliver notifications, diagnose technical issues, and improve reliability. We do not use it to determine device location or collect hardware identifiers such as IMEI numbers, and it does not include any customer information.

2. How We Use Your Information

We use personal data only for the following purposes:

• Processing and managing orders
• Communicating with customers about orders or services
• Providing customer support
• Operating and improving our applications and systems
• Complying with applicable legal obligations

Personal data is not used for purposes unrelated to the services provided without obtaining additional consent where required by law.

3. Consent

By using our website or services and by placing an order, you consent to the collection, processing, and storage of your personal data as described in this Privacy Policy.

You may withdraw your consent at any time by contacting us.

4. Data Storage and Processing

Personal data is stored and processed using secure third-party service providers. We use reputable third-party infrastructure providers that implement industry-standard security measures.

As a result, personal data may be stored or processed on servers located outside of Vietnam. We implement reasonable technical and organizational safeguards to protect personal data in accordance with applicable data protection regulations.

5. Data Security

We take reasonable measures to protect personal data against unauthorized access, loss, misuse, or disclosure, including:

• Access controls
• Authentication mechanisms
• Secure hosting infrastructure

Only authorized persons have access to personal data.

6. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

Data that is no longer required will be deleted or anonymized.

7. Data Sharing

We do not sell or trade personal data.

Personal data may be shared only:

• With third-party service providers necessary to operate our services, including hosting, payment, and delivery providers. When a restaurant uses our platform to arrange delivery, we may share the customer’s name, phone number, delivery address, and delivery notes with the delivery provider solely to fulfill the delivery
• When required by law or by competent authorities
• Payment QR codes may be generated or displayed using third-party QR service providers solely to facilitate bank transfers between customers and restaurants

All third parties are required to handle personal data securely and for authorized purposes only.

8. Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw consent for data processing

To exercise these rights, please contact us using the details below.

9. Cookies

Our website and applications may use basic cookies or similar technologies to ensure proper functionality and improve user experience. These do not collect unnecessary personal data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Language

This Agreement may be provided in multiple languages for convenience. In the event of any inconsistency or discrepancy between the English version and any translated version, the English version shall prevail and be legally binding.

12. Contact

If you have any questions about this Privacy Policy or how personal data is handled, please contact us at: